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Your mortgage journey doesn’t end at closing. Here’s what to expect now that your loan is serviced by our community bank.
We keep your loan local. That means your questions are answered by people who know you and your community. No call centers—just real support.
Your first payment date and amount are listed on your Closing Disclosure and Welcome Letter. Payments can be made by:
If your loan includes an Escrow Account, we collect funds for property taxes and insurance as part of your monthly payment and pay these expenses on your behalf when they're due. To ensure accuracy, we provide an annual escrow analysis to you, each year.
Should you have any questions, please email escrow@firstfederalbanking.com or call 574-223-1801.
Yes, please contact Loan Servicing at 574-223-1769 or loanservicing@firstfederalbanking.com for more information.
Your principal and interest remain fixed if you have a fixed-rate loan. Escrow amounts may adjust annually based on tax and insurance changes.
We do not sell the servicing of your loan unless otherwise disclosed at closing.
We follow all applicable regulations, including RESPA, TILA, and ECOA. For details, review your closing package or contact our compliance team.
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