Online Banking
Types of Account Access
You access your account(s) by using a unique password of your choice. You may use the system to:
- View your current deposit and loan accounts
- View several months of transaction history for each account
- Transfer funds between accounts. Transfers from a savings or money market account to another account or to third parties by pre-authorized, automatic, telephone, or online banking transfer are limited to six per month with no more than three by debit card or similar order to third parties.
- Pay bills (through your checking account only). This feature allows scheduling of recurring payments and verification of past payments. First time users will need to complete the online registration form and receive confirmation from First Federal Savings Bank before online usage may begin.
- Create custom reports on account activities
- Change your password and customize the Online Access Service
- Keep in touch with First Federal Savings Bank through email services
Contact our BILL PAYMENT SERVICE PROVIDER as soon as possible if you discover an error, such as an unauthorized, incorrect or erroneous transaction, or if you believe that your accounts were or may be accessed by an unauthorized person, or if you need more information about a transaction listed on your statement or account summary. Identify your name, account number, and why you believe that the error exists. Include, to the extent possible, the date, type, and amount of the error. They can be reached at 800-823-7555. Monday-Friday 7:00 a.m. to 9:00 p.m. CST Saturday 8:00 a.m. to 5:00 p.m. CST
This agreement and disclosure explains the rules and regulations that govern your online transactions with First Federal Savings Bank. All parties to this agreement, including anyone you authorized to access your accounts through our Online Banking System, agree to comply with the rules, regulations and operating policies that apply to our electronic banking services. The rules and regulations that govern the accounts that you elect to make eligible for access by these services will remain in effect. Whenever you use our services or permit any other party to use our services, you are agreeing to the terms and conditions as stated in this agreement and any amendments we may make to this agreement from time to time. After a thorough review of the information contained in this agreement, you should make a copy for your records.
Browser Requirements and System Access
To access the online banking product on First Federal Savings Bank’s web site, it requires the utilization of the current version or the version previous of Firefox browser or Internet Explorer browser. If you do not have the current version of either of these browsers, they are available for you to download free from our Online Banking Log In page. Our systems will be available 24 hours a day, seven days a week unless we are conducting necessary maintenance or upgrades. When you log onto the Online Banking System, the first thing for you to do is to register for the service, using your social security number and a password of your selection. First Federal Savings Bank will confirm your enrollment within five business days of receipt of your application. You will receive, via the U.S. Mail, a welcome packet that will include a “financial institution access key code” assigned to you to be used in your initial sign onto the Online Banking system. We recognize the confidence that you have and trust that you place in First Federal Savings Bank to keep your information secure. We have selected the AXIS™ Internet Account Access service from Digital Insight based on their approach to security, which allows you to access your account information via the Internet without having our primary records on the Internet.
Online Banking Transactions
Our Online Banking service will allow you to perform the following transactions on your eligible accounts after you have logged onto the system using your social security number and your personal password.
- Obtain account balances – the account summary screen shows the previous day’s balance information on your checking, savings, certificates and loan accounts
- Review account history
- Transfer funds between your First Federal Savings Bank accounts – your transfer will take place immediately, provided there are no holds on your accounts and the funds are available. If you are making the transfer outside of normal business hours, then the transfer will be posted on the following business day. Transfers from a savings or money market account to another account or to third parties by pre-authorized, automatic, telephone, or online banking transfer are limited to six per month with no more than three by debit card or similar order to third parties.
- Make your mortgage loan and installment loan payments, which will be credited the following business day.
You are liable for all transactions made or authorized with the use of your online banking personal password. If you give your password to anyone or fail to protect its identity, you accept the responsibility and release First Federal Savings Bank from any liability for any transactions that occurred with the use of your password. Your password can be changed as often as daily, but it will be required to change every 90 days for your added protection.
Bill Payment Service
The first time you access Bill Payment, you will be prompted to accept the following disclosure, which you should review carefully and retain a copy for your records. Acceptance of these terms and conditions is required to access Bill Payment. The enrollment process usually takes at least five business days from the time you submit an application. After approval, you will receive an activation email and you can then access Bill Payment. You will designate one First Federal Savings Bank checking account you wish to be charged for your authorized transactions. Once your payment account has been selected, it cannot be changed online.
Payment Requirements
We will only accept requests for payments to payees that meet the following requirements:
- The payee must not conduct illegal activities, or be on the Office of Foreign Assets Control (OFAC) list
- The payee must reside in the United States, territories of the United States, or U.S. military bases
- We reserve the right to reject payment requests to certain parties at our sole discretion
Our Bill Payment system is a “Pay Anyone Model”, which lets you make payments to anyone, whether electronically or by paper check. You should not use the Bill Payment system to pay for securities purchases, court ordered payments or any tax payments. Bill payment does not process single payments over $9,999.99. If a payment is requested above this dollar amount, the payment will be rejected and will not be processed. You are responsible for maintaining accurate payee information and schedules for your bill payment account.
We reserve the right to cancel your access to the Bill Payment service after 90 days of inactivity.
Payment Processing
You may access the Bill Payment System anytime to create new payees and schedule payments. Our Bill Payment processor recommends setting the processing date for payment as follows:
- Three business days for an electronic funds transfer
- Up to five business days for a paper check
You can set up a single payment, or recurring payments to be made on a weekly, biweekly, monthly, quarterly, semi-annual or annual basis. Every time you add a new payee to the list, you will be able to schedule a payment at the same time. We will debit your account within three to five days of your payment schedule date by direct ACH debit through Federal Reserve banking channels. Scheduled payments with processing dates that fall on a weekend or bank holiday will be processed on the preceding business day. New payments set up on a weekend or bank holiday will be processed on the next business day. Your checking account must always have sufficient funds available when we process payments that you have scheduled. Failure to maintain sufficient funds in your payment account will result in your Bill Payment account being blocked. This prohibits any and all scheduled payments being processed until the issue is resolved.
Cancel Payments
You may cancel a pending payment at any time before the processing date. Simply go to the pending payments screen, select the payment to be canceled, and click “Delete Payment”. Payments can only be canceled when they are still listed on the Pending Payments screen.
Stop Payment
We cannot accept a request for Stop Payment on an electronic payment. We can only issue a stop payment on transactions sent via check and then only if the check has not been cashed. If you contact our bill paying agent at 800-823-7555, and if they accept your stop payment request, you will be charged the stop payment fee in effect at that time. You should avoid using the Bill Payment service if you believe you may want to stop payment on an item that will be settled electronically.
Customer Service
You should contact Bill Payment Customer Service at 800-823-7555 for the following issues:
- Questions concerning research of a bill payment processing issue. Please have your confirmation number available
- Stop payment request
- Any transaction that returns a confirmation indicating an unsuccessful status
- Unable to add an electronic payee due to an unsupported account number format
- A late fee you are billed and you do not believe it is your fault. If it is the fault of our process, the late fee will be refunded to you and a letter of explanation will be provided to the payee as needed.
You should contact First Federal Savings Bank with the following issues:
- Questions on how to use the Bill Payment system
- Questions about Bill Payment terms and conditions
- To cancel Bill Payment
Liability
First Federal Savings Bank and its agents will make every effort to process your payments in a timely and accurate manner. We will not be responsible for problems that may develop as a result of your failure to maintain sufficient funds in your account. You are also responsible for any incorrect information provided by you or errors you may have made in setting up your payments. You are responsible for the full amount of any bills paid on your behalf and any related late charges and insufficient funds charges that are the result of your error. Failure to resolve such issues will result in the termination of your service.
Liability for failure to stop payment of pre-authorized transfer
If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Fees and Charges
There is no charge for the use of our Online Banking System or Bill Payment Service. Charges such as stop payment fees will remain in effect. Any charges assessed by the use of our bill payment agent will be deducted from your account by us.
Statements and Notices
Your statements and any notices will continue to be mailed to you at the address we have on file for your accounts. You must notify us immediately if you have a change of name or address. All transactions that are made through Online Banking will appear on these statements.
Please make yourself familiar with your rights and responsibilities for online banking as described in our Electronic Fund Transfer disclosure.