Listed at left are some links that explain how we protect your privacy online as well as provide you with information on how you can further protect yourself.
We may call you in order to protect your account.
We protect the accounts of our debit card holders by monitoring ATM and debit card transactions for potentially fraudulent activity. If we should discover unusual activity with your card, we will immediately call you to verify whether or not the card is being used by you.
The kinds of activities that raise red flags include:
- The unexpected use of a U.S.-issued card overseas
- A sudden string of costly purchases
- Any pattern associated with new fraud trends around the world
You can call us
If you are planning to take a trip overseas or use your card in a way outside your normal pattern, please let us know your plans ahead of time so there will be no disruption in your service.
If we call you, we will ask you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.- Our automated call will ask you to verify recent transactions on your card
- You will use your touchtone keypad to respond
- You will receive a toll-free number to call if you have additional questions.
- We will not ask for your card number, expiration date or PIN.
Our goal is to minimize your exposure to risk and the impact of fraud. To ensure that we can reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address.
Do what you can to protect yourself
In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from debit card fraud:
- Unless absolutely required for a legitimate business purpose, never give out your address and ZIP code, phone number, date of birth, Social Security number, card or account number, expiration date or PIN.
- In stores and at ATMs, always cover your card and PIN, and watch for cell phone cameras, mirrors, or other tools used to view cards and PINs, people watching your transactions, cashiers taking your card out of sight, or any unusual activity at ATMs. If you feel uncomfortable, go to another ATM.
- Online, never respond to unsolicited emails that link you to sites that may look legitimate but may collect data or put spyware on your computer. Also, never respond to any email that asks you to verify your card or account number. No legitimate business will ask for this information in an email.
- Beware of phone calls that, for whatever reason, ask for your card number, expiration date and PIN.
- Stay informed. We post updates of current scams on our website, www.firstfederalbanking.com
As always, please feel free to call us at 800-422-3372 or 574-223-2128 if you have any questions.
