Where does the time go?

It seems like only yesterday that we opened our doors for business in Rochester. It was January 3, 1966, and our first office was in the back room of a neighborhood grocery store. Our first customer opened the door, looked around and asked, “Is this a bank?”

How times have changed. The grocery store is long gone and the bank has grown from one office in Rochester to include branches in Winamac, Bremen, Plymouth, Elkhart and Mishawaka. As far as employees go, there were just two of us in the beginning. Today, there are more than 150 First Federal family members.

Over the years, we’ve experienced many changes in banking, and we’ve made it our priority to provide our customers with the newest, competitively priced products delivered to them with state-of-the-art technology. However, not everything has changed in the way we approach our business. The one thing that has stayed the same since 1966 is our commitment to providing the best customer service possible. That includes providing loan servicing in our branches. 

As we celebrate our 46^th anniversary, we thank the people who make our business possible - our customers. I have been the president of First Federal all these years, and I’ve found that the business works best when we listen to the needs and goals of those we serve.

I welcome your opinions and comments. Please feel free to contact me at dickb@firstfederalbanking.com, or call 800-422-3372.